Reception Help Desk

The Reception Help Desk operates in the following manner:

1) Clients will compose their message, select their preferred medium of response (phone, facsimile or mail only) and then transmit their email to us on helpdesk@saacs.com.au

2) Because of the risk of viruses we would prefer not to download attachments. In such cases please send the documents by facsimile or traditional mail;

3) Our reception staff will empty the Reception Help Desk email tray once a day, usually after 4.00 pm each working day;

4) Receipt of emails will not be acknowledged. If you require acknowledgment of receipt you should default your computer settings to automatically provide you with confirmation;

5) Emails will be allocated to Ashley or any other appropriate member of staff for their attention;

6) Emails will be attended to in order of receipt along with other forms of communication (i.e. telephone, mail and facsimile) on a first in first out basis;

7) We will endeavor to respond to all client communications in as timely a manner as circumstances permit. (URGENT MATTERS SHOULD BE COMMUNICATED ONLY BY TELEPHONE);

8) A response to each email will generally be via your requested medium (i.e. by phone, facsimile or mail only), unless we perceive benefits in responding via a different medium.

Please note that electronic communications sent on the Reception Help Desk are handled by reception staff, it is not a means of direct email communication with Ashley Adsett. In responding to email communications, we will select the medium that is most appropriate to your situation.